Refund policy

All Sales Final

All fundraiser sales are final. We do not accept returns or exchanges, except in the case of items that arrive damaged or defective.

Damaged or Defective Items

Please inspect your order when you receive it. If your item arrives damaged or defective, please contact us within 30 days of delivery at info@heartwoodhouseco.com with your order information and photos of the damage.

We’ll review the issue and work with you to make it right. Depending on the situation, we may replace the damaged item or provide another appropriate resolution.

Wrong or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us at info@heartwoodhouseco.com as soon as possible so we can correct the issue.

Refunds

If a refund is approved due to a damaged, defective, incorrect, or missing item, we will notify you once the issue has been reviewed. Approved refunds will be issued to the original payment method.

If you have any questions about a damaged, defective, incorrect, or missing item, please contact us at info@heartwoodhouseco.com.